Please Take A Moment To Review And Understand Our Store Policies. If You Have Any Questions, We Encourage You To Reach Out To Us Through Our Contact Page.

Free Shipping – Trophy Orders Over $150 Will Receive Free Ground Shipping. All Other Items Will Receive Free Ground Shipping On Orders Over $100. Shipping Location Must Be Within The Contiguous 48 States To Receive Free Shipping And Must Not Be A P.O. Box, Apo Or Fpo Address. We Try To Reuse Packaging Materials Whenever Possible & Hope You Will Too.

Shipping Companies – Orders Are Shipped Via UPS Or USPS. Please Contact Us If Other Shipping Arrangements Are Needed Or If You Require Shipping To Areas Outside The 48 States.

ETA – Most Orders Will Ship In 2-5 Working Days. Custom Orders And Large Orders May Take Longer. Contact Us For Eta On Those Orders.

Receiving Your Order – Ensuring Your Order Arrived In Time For Your Event Is A High Priority For Us. Please Advise Us On The Date Your Order Is Needed To Be Assured It Will Arrive In Time. Delay In Artwork Approval Will Cause Delays In Receiving Your Order So Be Sure To Approve The Artwork As Soon As You Receive It Via Email From Us.

Rush Orders – Gladly Accepted. Please Contact Us To Discuss Specific Order Shipping Details. We Do Have Specific Products That Can Be Same Day Shipped Or Same Day Pick Up.

Proofs – Order Proofs Will Be Provided Via Email For All Acrylic, Crystal, Glass And Plaques. Please Respond ASAP. Ampros Awards Reserves The Right To Charge Per Proof When Number Of Proofs/Changes Becomes Excessive. Ampros Will Discuss With You Prior To Charging.

Sales Tax – No Sales Tax Will Be Charged If Destination Is Outside Of Florida. Florida Residents Are Required To Pay A 7% Sales Tax Unless The Organization Is Tax Exempt In Which Case We Would Require A State Tax Exempt Certificate.

Special Orders – Unique Order Requests Are Our Specialty. Please Contact Us Directly To Discuss Special Orders Or Orders On Products Not Seen On Our Website.

Payment Options – We Accept Visa, Mastercard, American Express, Cashiers Check And Money Orders. Please Contact Us For Further Information.

Returns – Customer Satisfaction Is Crucial To Ampros. Please Contact Us Within 48 Hours Of Receiving Your Order With Any Issues Or Concerns.

Privacy Statement – Ampros Awards Has A Strong Commitment To Privacy. Any Information Collected To Ampros Is Used Exclusively By Ampros Awards. Ampros Will Not Share Or Sell Any Information.

Environment – In An Effort To Recycle And Reuse, We Try To Reuse Packaging Materials.